Welcome to Velvet Rope. By accessing or using our platform at velvetropehq.com (the "Service"), you agree to be bound by these Terms of Service. Please read them carefully before using the Service.
Velvet Rope is a nightlife reservation and venue management platform operated by John Blaze Inc. ("Company," "we," "us," or "our"). The platform enables hospitality venues to manage reservations, guest lists, table assignments, door operations, staff coordination, and guest communications.
By using the Service, you confirm that you are at least 21 years of age (or the legal drinking age in your jurisdiction) and that you have the legal capacity to enter into a binding agreement. If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.
Reservations made through Velvet Rope are subject to the specific policies of each venue. Deposit requirements, refund policies, and cancellation terms vary by venue and are disclosed at the time of booking. By completing a reservation and submitting payment, you agree to the venue's specific terms presented during checkout.
By providing your mobile phone number and completing a reservation on the Velvet Rope platform, you expressly consent to receive SMS text messages from Velvet Rope on behalf of the booking venue.
These messages may include:
Message frequency varies based on your reservation activity, typically 1–5 messages per reservation event. Message and data rates may apply.
To opt out of all SMS messages at any time, reply STOP to any message. You will receive one final confirmation that you have been unsubscribed and will receive no further messages. To re-subscribe, reply START.
To request assistance, reply HELP to any message or contact us at support@velvetropehq.com.
Your mobile opt-in data and consent will not be shared, sold, rented, or transferred to any third parties or affiliates for their marketing or promotional purposes. Your phone number is used solely to send transactional notifications related to your reservation activity on the Velvet Rope platform.
Consent to receive SMS messages is not a condition of making a reservation or using the Service.
Venue operators and staff must create an account to access management features. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized use at support@velvetropehq.com.
You agree not to use the Service to:
The Service and its original content, features, and functionality are and will remain the exclusive property of John Blaze Inc. and its licensors. The Velvet Rope name, logo, and related trademarks may not be used without the prior written consent of the Company.
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your information.
Payments processed through the Service are handled by third-party payment processors (Stripe and/or Square). Refund eligibility is determined by the venue's stated cancellation policy at the time of booking. The Company is not responsible for disputes between guests and venues regarding refunds.
The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
To the maximum extent permitted by applicable law, John Blaze Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or other intangible losses, arising out of or in connection with your use of the Service.
These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in New York County, New York.
We reserve the right to modify these Terms at any time. We will provide notice of material changes by updating the "Last updated" date at the top of this page. Your continued use of the Service after any changes constitutes your acceptance of the revised Terms.
If you have questions about these Terms, please contact us: